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CALL TO ORDER 01476 879269 or 01664 444864

Frequently Asked Questions


I'm new to wood burning and am not sure what I need. Can you help?

Of course! Just give us a call on 01476 879269 and tell us where you’re intending to burn the wood so that we can advise on the most suitable wood for your purpose. We’ve plenty of experience about what works best for each different appliance.


I've just placed an order - when will I get my delivery?

We aim to deliver within one week of our order, at busy times of the year this may be slightly longer.  Our commitment to customer service means that we’ll keep you updated by text messages and our friendly driver will unload and stack your wood.


How much does it cost to get my logs or coal delivered?

Delivery is free to parts of Leicestershire, Northamptonshire, Lincolnshire and Rutland (full details can be found here). If you live outside these areas, please give us a call on 01476 879269 for an accurate quote.


How do I store my wood?

If you’re lucky enough to have a shed or outhouse, this is probably the best option as your logs will stay dry and protected from the elements.

If you’re storing logs outside, it’s best to cover them with a tarpaulin as there’s always a danger of rain, in this country! It’s also a good idea to bring a few into the house before you intend to use them.

There’s an art to stacking logs … we recommend aiming for around a metre high and make sure you allow for plenty of circulation, leaving gaps between the logs. Each layer needs to be facing in the opposite direction. It’s a bit like wooden Jenga!


What is the difference between seasoned logs compared to kiln dried wood?

As far as the logs are concerned there is no difference as all our wood carries the Woodsure "Ready to Burn certificate, which means the logs all have under 20% moisture content.

Seasoned logs are when the wood has been cut and stored in our barns , with good natural air flow and warmth for over 18 months and let to dry naturally over time.

Kiln dried is when we place the wood into our kiln and it is forced dried.

Simply put, the difference is that kiln dried logs are dried artificially in an industrial kiln to remove excess moisture whereas seasoned logs dry out naturally in the open air over a longer period of time and you need the space to store them.


If you would like any more information about how we season our wood, please feel free to call us on 01476 879269.

I run a busy garden centre – can you help with regular deliveries?

Of course. We would be delighted to arrange regular deliveries to you so that you never run out of logs.

With many people now switching to log burners and open fires, the demand for great quality seasoned hardwood logs is likely to grow. We supply our logs in attractive plastic free, hessian bags which as well as being environmentally friendly, are loved by customers for how they look!

Setting up an account with us is quick and easy. To find out more, call us on 01476 879269 or get in touch here.