Refund policy

If you are not satisfied with your purchase please contact us and we will review your complaint. Upon review if and only the product does not meet standards, we will replace free of charge. For all questions and or concerns regarding your purchase please let us know by visiting our contact page.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at logs@jandhlogs.co.uk. Please note that returns will need to be sent to the following address: Wildberry Farm, Holwell, LE14 4SX

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at logs@jandhlogs.co.uk.