Here at J&H Logs, we’re committed to protecting and respecting your privacy. This applies to our wider business as well as our website.
The General Data Protection Regulation (GDPR) says that the information we provide to people about how we process their personal data must be:
- concise, transparent, intelligible and easily accessible;
- written in clear and plain language;
- free of charge.
We’ve made sure ours is.
Our privacy notice below explains how, when and why we collect personal information about who visits our website - including how we use it and how we keep it secure.
Who are we?
We’re J&H Logs, bringing you specially selected seasoned hardwood logs from sustainably managed British woodland. Our registered address isWildberry Farm, Holwell, LE14 4SX and our telephone number is01476 879269.
How do we collect information from you?
When you use our website, including when you contact us about our services, buy our products or make an enquiry, we collect information from you.
What type of information is collected from you?
We collect personal information that might include your IP address, geographical location, time zone, browser type, source of referral as well as which pages you looked at and for how long. It also includes contact information that you give us so that we can send you email updates.
Additionally when you make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
How is your information used?
We may use your information to:
- improve your browsing experience by personalising the website;
- seek your views or comments on the products or services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
- fulfil orders placed through the site (including processing payment)
- screen orders for potential risk and fraud
- provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
- deal with enquiries and complaints (incredibly rare…) made by or about you relating to the website.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes other than is set out in Disclosures.
What about social media?
If you make comments or posts on social media (our Facebook or Twitter page, for example), then the rules of that platform apply, so please be aware that your comments or reactions could be made public.
If you add a comment to any of our own blogs or reviews, these will be shared with other users and the wider general public. So please don’t be offensive, insulting or defamatory. In addition, you’re responsible for ensuring that any comments you do make comply with relevant policies on acceptable use.
We don’t control Facebook or Twitter so please make sure you review the privacy notices as well as the terms and conditions of any social media platforms you use. It’s important that you understand what they do with your information – and it means you can adjust your privacy settings if you don’t want things shared or in the public domain.
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy notice.
In addition, we may disclose information about you:
- (a) to the extent that we are required to do so by law;
- (b) in connection with any legal proceedings or prospective legal proceedings;
- (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Peace of mind about your choices
We may contact you for marketing purposes by post, email or phone.
You can change your marketing preferences at any time by contacting us by email at email@example.com by telephone on 01476 879269.
How you can access and update your information
If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at firstname.lastname@example.org by telephone on 01476 879269.
What we do to protect your personal information
When you give us personal information, we take great care to ensure that it’s treated securely. We have in place strict procedures and security features to try to prevent unauthorised access.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers. Some of this data may be stored in secure servers outside the EU. It may also be processed by people operating outside the EEA who work for one of our suppliers. When you submit your personal data to us, you give your consent to it being stored and processed in this way.
We take great care to ensure any confidential information remains protected, but we cannot guarantee the security of data sent over the Internet.
Use of 'cookies' (not the interesting, edible kind)
We use both “session” cookies and “persistent” cookies on our websites. We will use the session cookies to keep track of how you move around our website and to monitor user behaviour for statistical and marketing purposes. We will use the persistent cookies so that we recognise you when you visit our website.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We use Google Analytics to analyse how our website is used. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google’s privacy notice.
You can switch off cookies by changing your browser preferences. Be aware that this might affect functionality when using our website.
We use StatCounter to analyse the use of this website. StatCounter generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. StatCounter will store this information. View StatCounter’s privacy notice.
We use Shopify for our website. You can see their privacy notice here.
When you place an order through this website, Shopify maintain your order information for their records unless and until you ask us to delete this information.
When you order from us, you can pay by PayPal whose privacy notice is here.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit – while we have slight control freak tendencies, we are not responsible for the privacy notices and practices of other websites, even if you access them using links from our website.
Review of this Privacy Notice
This Notice was last updated in May 2018.
We review our policies on a regular basis and may update this Privacy Notice by posting a new version on our website.
You should check this page occasionally to make sure you are happy with any changes. We may also notify you of changes to our privacy notice by email.
That’s it! Thanks for reading.